1. Minimum Rental Duration

• Minimum Rental Period: 24 hours. A late return exceeding 1 hour may result in an additional day’s charge.

  Late return policy:

  • Delay up to 1 hour: no charge
  • Delay during the 2nd hour: €10 per hour
  • Delay of more than 3 hours: charge of one additional rental day

  The Company reserves the right to impose additional charges for late returns.

2. Driver Requirements

• The minimum age to rent a vehicle is 18 years.

• Drivers aged 18 to 20 years may only rent vehicles in Category A and A Plus.

• Drivers in this age category are not eligible for full insurance coverage and are required to pay the full amount in case of accident, damage, or incident involving the vehicle.

• All drivers must possess a valid driving license.

• An International Driving Permit may be required depending on the renter’s country of origin.

• The Company reserves the right to refuse the rental if the documents provided are incomplete or insufficient.

• AUTHORIZED DRIVERS

  Only drivers explicitly listed in the rental agreement are permitted to drive the vehicle.3. Vehicle Use & Restrictions

• Subleasing Prohibited: The renter is not allowed to sublease or transfer the vehicle to any third party.

• Prohibited Use: The vehicle must not be used for:

  • Racing, towing, or off-road driving.

  • Transporting illegal substances or hazardous materials.

  • Driving under the influence of alcohol, drugs, or any other substances.

  • Driving outside of Greece without prior written permission.

• Authorized Drivers: Only drivers listed on the rental agreement may operate the vehicle.If the vehicle is driven by an unauthorized person, the renter bears full responsibility for all damages, losses, fines, and legal consequences.

  The renter agrees that the vehicle will not be used for:

  • racing or competitions
  • driving lessons
  • towing other vehicles
  • illegal activities
  • transporting illegal goods
  • driving under the influence of alcohol or drugs
  • transporting hazardous materials
  • off-road driving or unsuitable terrain
  • subleasing or lending the vehicle to third parties

  Violation of these terms may result in immediate termination of the agreement and full liability of the renter for any damage.

  3. Cancellation Policy

• Cancellation more than 7 days prior to rental: Free cancellation.
  Cancellation within 7 days of rental: 40% charge of the total amount and no refund of the deposit.

• High season (July–September):
  No refund of the deposit for cancellations made within 7 days, but a 40% credit can be issued for future use (excluding June, July, and August).

• No-show: No refund.

4. Fuel Policy

• Vehicles are provided with a specified fuel level and must be returned with the same amount. Otherwise, refueling charges apply

  If returned with less fuel, the renter will be charged:

  • the fuel difference
  • a €20 refueling fee5. Cleaning Policy

6. Maintenance & Repairs

• Authorized Repairs Only: Vehicles must be serviced and repaired exclusively at our authorized workshop. Any unauthorized repairs are strictly prohibited, and the renter will be liable for all related costs.

• Breakdowns & Assistance: In case of a breakdown, the renter must immediately contact our 24/7 assistance service.

7. Insurance Coverage

• Third-Party Liability Insurance covers damages to third parties.

• Collision Damage Waiver (CDW) reduces the renter’s liability in case of damage, subject to a deductible amount.

• Personal Accident Insurance (PAI) covers the driver and passengers in case of an accident.

• The vehicle is insured according to Greek law.

  Insurance coverage may become invalid if:

  • the driver is under the influence of alcohol
  • the driver is not authorized
  • the vehicle is used illegally
  • traffic laws are violated
  • the accident is not properly reported

  Drivers aged 18–20 are required to pay the full amount in case of accident.

  In case of theft or total loss of the vehicle, the renter may be held responsible for:

  • damages not covered by insurance
  • losses caused by negligence

  The renter must immediately:

  • notify the Police
  • obtain an official report
  • notify the Company

  Failure to provide a police report may result in full financial liability.

  TIRES, GLASS AND UNDERBODY

  Damages to the following parts are not covered by insurance:

  • mirrors
  • vehicle underbody
  • interior components
  • headlights
  • roof

  • tires
  • rims
  • windshield

  These damages may be charged directly to the renter.
  

8. Security Deposit, Payment & Damage Liability

• A valid credit or debit card is required for the security deposit.

• Accepted Payment Methods: Cash, bank transfers, and credit/debit cards.

• Damage Liability: In case of damage caused by the renter, Zante Auto Rentals reserves the right to deduct the necessary amount from the security deposit for repairs.

• Deposit Release: The deposit may be held for up to 20 days after the vehicle is returned in order to check for possible:

  • vehicle damages
  • traffic violations
  • toll charges
  • administrative fines
  • cleaning or repair costs

  The Company reserves the right to charge the renter’s credit card for damages or fines discovered after the end of the rental period.

9. Vehicle Inspection & Documentation

• Upon receiving the vehicle, the renter must take photographs of both the exterior and interior to document the car's condition.

• A representative from Zante Auto Rentals may also take photographs.

• These images will be sent via email to both the renter and Zante Auto Rentals as proof of the vehicle’s initial condition

  VEHICLE CONDITION

  The vehicle is delivered after inspection and photographic documentation.

  Photos may be taken before and after the rental, which may be shared with the renter.

  By accepting the vehicle, the renter confirms that the vehicle is in good mechanical and visual condition, unless otherwise stated in the inspection form.

  The renter agrees to:

  • inspect the vehicle upon delivery
  • immediately report any existing damage

  Failure to report damage at pickup constitutes acceptance of the vehicle’s condition.

  Upon return, the vehicle will be checked for:

  • new damages
  • interior condition
  • missing accessories
  • fuel level

10. CLEANING POLICY

The vehicle must be returned in a reasonable state of cleanliness.

Additional cleaning charges may apply in cases of:

• excessive dirt
• sand or mud

• stains in the interior
• food residues
• smoke odor

If extensive cleaning is required, a charge of €50–€150 may apply.

Smoking inside the vehicle is strictly prohibited.

If the vehicle is returned in an excessively dirty condition, a cleaning fee may be applied.

11. Accident Procedure

• In case of an accident, the renter must immediately notify Zante Auto Rentals and the police.

• The renter must not move the vehicle until authorities arrive and a formal accident report is completed.

• In case of accident, damage, theft, or fire, the renter must:

  • immediately notify the Company
  • call the Police and obtain an official report
  • complete an accident report form

  Failure to follow this procedure may result in full financial liability of the renter.

12. Liability for Traffic Violations

• The renter is fully responsible for any fines, toll fees, or penalties incurred during the rental period.

  The renter is fully responsible for:

  • traffic violations
  • parking fines
  • toll charges
  • administrative penalties

  The Company may apply an administrative fee of €40 per violation for handling these fines.

‍ ‍14. Loss of keys or documents

The renter is responsible for replacement costs in case of loss of:

• vehicle keys
• vehicle documents
• license plates
• accessories

The cost of replacing keys may range from €150–€400, depending on the model. 13. Data Protection

• GDPR Compliance: Customer data is stored securely and used only for contractual and legal purposes.

15. Dispute Resolution

• Any disputes shall be resolved in accordance with Greek law. Alternative dispute resolution options may be available.

16. GEOGRAPHICAL RESTRICTIONS

Vehicles are permitted to be used only within the island, unless written authorization from the Company is provided.

Transporting the vehicle:

• outside the island
• on a ship or ferry
• outside the approved area

without written authorization may result in financial penalties and termination of the agreement.

17. GPS TRACKING

Vehicles may be equipped with a GPS tracking system for security purposes.

By signing this agreement, the renter consents to this tracking, exclusively for vehicle security and recovery purposes.

‍ ‍18. Force Majeure

The Company shall not be liable for delays or inability to provide services due to circumstances beyond its control, such as:

• natural disasters
• earthquakes
• floods
• fires
• extreme weather conditions
• war
• terrorism
• government restrictions
• strikes
• pandemics

In such cases, the Company is not obligated to provide refunds or compensation.

19. Governing Law

This Agreement shall be governed by Greek Law.

Any dispute arising from this Agreement shall fall under the jurisdiction of the courts of Greece.